Forum Discussion

Ken4's avatar
Ken4
Frequent Contributor
2 years ago

Charges related to Webcast Mode ... OpenVoice

Hello, We've only been using the GTW Webcast Mode which eliminates phone / dial in option for attendees but we've been getting a charge for minutes usage every month. Just wondering what the OpenVo...
Ken4's avatar
Ken4
Frequent Contributor

Also, it shows as OpenVoice Integrated

if that helps

KateG's avatar
KateG
GoTo Moderator
2 years ago

Hi Ken4 thanks for the details here. 

  • Ken4's avatar
    Ken4
    Frequent Contributor
    2 years ago

    Thanks Kate,

     

    Since we only pass out the dial in info to speakers on very rare occasions, is it possible since we host webinars with over 1,000 attendees at a time that some attendees could have connection issues, then contact GTW support and the tech support offers the attendees a audio option that's via phone but muted? just wondering. I know in the dashboard you can send an attendee phone audio access even though it isn't advertised (since we only offer webcast computer audio) 

    Not sure if what I'm asking makes sense.

     

    Thanks again

    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      Hi Ken4, hope you had a good weekend. It's not likely that support would offer a way to attend that the organizer has not supported. 

      • Ken4's avatar
        Ken4
        Frequent Contributor
        2 years ago

        Something is off, 8 Webinars/webcast we did in the first week of December all have charges of many minutes = 5,200

        But we only had one speaker on one webcast for 70 minutes. Testing the connections for all 8 activities we were on - on occasions. My best calculations is we should have only used up a total of 430 ish minutes. Do you think I should speak to someone in billing or tech support? 

        Thanks