Forum Discussion

Ken4's avatar
Ken4
Frequent Contributor
3 years ago

Charges related to Webcast Mode ... OpenVoice

Hello, We've only been using the GTW Webcast Mode which eliminates phone / dial in option for attendees but we've been getting a charge for minutes usage every month. Just wondering what the OpenVo...
KateG's avatar
KateG
GoTo Manager
3 years ago

Hi Ken4, hope you had a good weekend. It's not likely that support would offer a way to attend that the organizer has not supported. 

Ken4's avatar
Ken4
Frequent Contributor
3 years ago

Something is off, 8 Webinars/webcast we did in the first week of December all have charges of many minutes = 5,200

But we only had one speaker on one webcast for 70 minutes. Testing the connections for all 8 activities we were on - on occasions. My best calculations is we should have only used up a total of 430 ish minutes. Do you think I should speak to someone in billing or tech support? 

Thanks 

  • Ken4's avatar
    Ken4
    Frequent Contributor
    3 years ago

    Just an update, opened up a case to figure out what these 5,700 minutes of Integrated audio is for 8 Webcast (mode) we did in December. Long story short, since Webcast Mode doesn't offer attendee phone dial in info and we only had one speaker dial in for 1.5 hours of all 8 programs. Can't seem to figure out what these 5,700 minutes are.

    Also, our Webcast throughout the year also have these Integrated audio charges. Don't get me wrong, the charges are minimal but! still like to know what they are. 

     

    Thanks

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      Hi Ken4 ,

       

      I see from your support ticket a support agent is still looking into this, I'll keep an eye on the ticket to check it's progress.

       

      • Ken4's avatar
        Ken4
        Frequent Contributor
        3 years ago

        Not a panic but haven't heard back from anyone on this ticket