Hi VWB Nice to see you.
Currently, I’m not aware of any system-wide issue affecting organizers’ or co-organizers’ ability to receive their join link emails. If you’re receiving your copies of these emails, that does indicate the emails are being sent as usual.
I also ran a test on my end and was unable to replicate the issue you described. The first step I recommend is to have your co-organizers check their spam or junk folders, as it’s possible the emails have started being routed there. If all the co-organizers are from the same organization, it’s possible that a recent change to their organization’s spam filters or security settings could be affecting delivery. Please have them ensure that emails from customercare@gotowebinar.com are marked as safe and not being blocked or filtered out.
Another thing to check is that the email addresses entered for the panelists and co-organizers during the registration process are correct. A small typo could prevent delivery.
If after these checks the issue persists, I recommend reaching out directly to our customer support team. They’ll be able to take a closer look at your account and provide more specific troubleshooting.
Let me know if you have any other questions!
