Forum Discussion

BooABja's avatar
BooABja
Active Contributor
4 years ago

Exclude registered from follow up email

Hi

 

If I am ok with a person attending a session but don't want this person to receive the attendee or absentee follow up email - can I remove him/her after the live session? When using the GTW follow up email setting.

 

I.e not having to cancel the registration  but making sure he/she do not get follow up material.

 

Thank you!

4 Replies

Sort By
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    BooABja  I actually don't know if this is possible, but you can test by setting the follow up event to go out the next day, and edit the registrations immediately after the broadcast.  It's outside the design intention, so I'm not sure what the outcome will be. 

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    4 years ago

    You can delete someone from the registration list before the webinar has started. I am not sure if you can do that after the webinar has started.

  • BooABja's avatar
    BooABja
    Active Contributor
    4 years ago

    Thank you!

     

    Yes my dilemma is he/she can listen in but should not receive the follow up material..not sure I have ever seen a registration list I can edit before sending out follow up emails. The option would be to send those outside of GTW but rather keep it together

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    4 years ago

    I am not sure you can modify the registration list after the webinar has started.  This is not a normal situation so probably nobody has done this. 

    You can set up a test webinar, sign up a few dummy names, the start the webinar.  See if you can delete the person's registration after the webinar has started. I am guessing that you will have to wait until that person has joined the webinar before you cancel their registration.