Forum Discussion

New Contributor

2 years ago

GotoWebinar refuses to start

Hi!

When I try to launch a webinar, it refuses to start and displays this message:

A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
Failed to download GoToWebinar from our servers.

I have an HP ZBook Laptop with Windows 10.

proektsoft
2 years ago
Hello Kate,

Thank you for your prompt reply. Yes, the GoTo support responded yesterday and the solution worked.
Downloading and installing the MSI file solved the problem

https://support.goto.com/meeting/help/install-via-msi-windows

KateG
GoTo Moderator
2 years ago
Hi proektsoft, welcome to the GoTo Community. I see that support responded to your inquiry, were you able to resolve the issue?
- proektsoft
  New Contributor
  2 years ago
  Hello Kate,
  
  Thank you for your prompt reply. Yes, the GoTo support responded yesterday and the solution worked.
  Downloading and installing the MSI file solved the problem
  
  https://support.goto.com/meeting/help/install-via-msi-windows
  - KateG
    GoTo Moderator
    2 years ago
    proektsoft awesome, thanks for letting us know and for including the link, very helpful!

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GotoWebinar refuses to start

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