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Ennowell's avatar
Ennowell
New Contributor
8 months ago

If Online self-service accounts can be migrated to Corporate accounts?

Hi~

 

We are a company and registered online and the account name of the admin center is our company name. However, after purchased GoTo Webinar plan by credit card with online account , the payer name of the invoice shows my name instead of company name, this may a problem when I request the payment from the company.

 

So, please help me to answer below questions:

1. How can I solve this problem? 

2. If my online account should be a corporate account? 

3. If online account can be migrated to a corporate account?

 

Looking forward to hearing from you soon, thanks.

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  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    Hi Ennowell good to see you! 

     

    Sorry to hear you're having issues with the payment. I do see that you created a case, it has been escalated internally to help facilitate this for you. Thanks for your patience as this gets resolved. 

     

    If there are any issues let me know!