I've been waiting three weeks for a solution !!!!

Hi Kriss1​ 

Thank you for reaching out and sharing your concerns—I’m really sorry for the delay and the frustration caused by this issue with unrecorded videos. I want to assure you that your case is actively being worked on today by both our support and development teams. We’re prioritizing this and will keep you updated as soon as we have more information or a resolution.

Thank you for your patience.