Forum Discussion

SoniaDW's avatar
SoniaDW
Active Contributor
3 years ago

Limit of participants has increased suddently

Hi all,

I have notice that in my starter and pro licenses the max number of participants for standard session has increased (100 to 250, 500 to 1000). Is that an official upgrade? It's a bug? 

 

This numbers appeares also in the organizer panel.

 

Starter licence:

 

 

For webcast sessions the numbers that appear are the same (250 in starter license, 1000 in Pro).

Could anyone clarify? Thanks!

Sonia

  • Chris Droessler's avatar
    Chris Droessler
    3 years ago

    Official upgrade. The email listed on your account should have received an official notice yesterday.

  • webinarfbk's avatar
    webinarfbk
    Active Contributor
    3 years ago

    A month ago, the number of participants changed from 500 to 1000.
    A decrease from 1000 to 500 will be?
    Will the price change?

    The broadcast and recording quality got worse after that.

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    3 years ago

    Official upgrade. The email listed on your account should have received an official notice yesterday.

    • SoniaDW's avatar
      SoniaDW
      Active Contributor
      3 years ago

      Thanks for the answer Chris!

       

      We didn't receive this email. It's possibile to have an image/text of the official notice?

      As resellers of GTW could be really helpful for us to know how the updgrade it's been communicated.

       

      Thanks again!

      Sonia

      • Chris Droessler's avatar
        Chris Droessler
        Respected Contributor
        3 years ago

        Attached is what I got.  I am surprised they did not announce it here as well.

         

        It is also strange that the limits shown on the GoToWebinar  "product and plan" page did not go up as well.  Maybe this increase is just for the existing customers and not for the new customers.