Forum Discussion

chrisclore's avatar
chrisclore
New Contributor
5 years ago

Name displayed in control panel is incorrect

We have a gotowebinar subscription that was initially set up by one person (Tracy), then taken over by me (Chris). My email address is the log in. I am the primary organizer. When I set Tracy up as a secondary organizer, panelist or even just as a participant, she shows up as my name even though I set her up with her name and her email address. So in the control panel, I see me as Organizer, Presenter (ME) and I see me again which is really Tracy.

 

I am sure I set something up wrong or it has to do with me taking over an existing account.  But how can I get Tracy to display as Tracy?  

  • Chris Droessler's avatar
    Chris Droessler
    5 years ago

    As a quick fix, when you are running a GoToWebinar, go to the preferences, and there is a place to change your screen name as well as your email address.  You will have to do this each time you connect to a new webinar.

     

    I do this often, as I will log into multiple computers as the organizer, and I want to rename them so I can tell which is which.

  • rstrozier's avatar
    rstrozier
    Active Contributor
    5 years ago

    You would need to call GoTo to troubleshoot that issue, in the interim you can edit your name for each webinar in the control panel.

    • Chris Droessler's avatar
      Chris Droessler
      Respected Contributor
      5 years ago

      As a quick fix, when you are running a GoToWebinar, go to the preferences, and there is a place to change your screen name as well as your email address.  You will have to do this each time you connect to a new webinar.

       

      I do this often, as I will log into multiple computers as the organizer, and I want to rename them so I can tell which is which.