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Name displayed in control panel is incorrect
We have a gotowebinar subscription that was initially set up by one person (Tracy), then taken over by me (Chris). My email address is the log in. I am the primary organizer. When I set Tracy up as a secondary organizer, panelist or even just as a participant, she shows up as my name even though I set her up with her name and her email address. So in the control panel, I see me as Organizer, Presenter (ME) and I see me again which is really Tracy.
I am sure I set something up wrong or it has to do with me taking over an existing account. But how can I get Tracy to display as Tracy?
As a quick fix, when you are running a GoToWebinar, go to the preferences, and there is a place to change your screen name as well as your email address. You will have to do this each time you connect to a new webinar.
I do this often, as I will log into multiple computers as the organizer, and I want to rename them so I can tell which is which.
5 Replies
Very helpful, I will try it out today!
Thank you
And the preferred name you set in the Preferences, stays with the computer, but will not set automatically each time you run a webinar.
Example:
The Organizer name is John Smith.
I start the webinar as John Smith and change the name in the preferences to Sally Smith. Now, throughout the webinar I am seen as Sally Smith.
If I run a new webinar on that same computer the next day, I log in as the Organizer and show up as John Smith. I go to the preferences and still see Sally Smith listed. I have to change that name for it to become effective. I usually add a space after the name, and then the next time I remove the space. It would be nice if GoTo would automatically use the name set in the preferences.
Thank you
As a quick fix, when you are running a GoToWebinar, go to the preferences, and there is a place to change your screen name as well as your email address. You will have to do this each time you connect to a new webinar.
I do this often, as I will log into multiple computers as the organizer, and I want to rename them so I can tell which is which.
You would need to call GoTo to troubleshoot that issue, in the interim you can edit your name for each webinar in the control panel.
