Hi there, any ideas why new registrations for a webinar aren't showing in my admin section, or why the email confirmations are not being sent out? I recently signed up for the pro version, though had set up the webinar before this while on a trial. I've got 'confirmation email' setting switched on. This is pretty concerning.
Hi LinusG ,
Sorry to see this. I tested with a scheduled on-demand webinar and didn't see any issues with registration tracking or confirmation emails. The only thing I noticed was if I registered on different days using the same email it only noted the first registration.
Were you able to see the registrants/confirmation emails during the trial, but now you can't?
Because this is of immediate concern, you may want to contact support who can review and/or test your set-up to ensure everything is working correctly.
Thank you KateG, we now appear to be seeing registrations so I can only assume that a couple of people had not completed the registration process properly. Thank you for explaining why I didn't get another email when I registered myself again on the same email address to test the process. On a separate note, if there's any way to prevent confirmation emails going to junk folders please let me know.
