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no more possible editing follow up emails (attendees nor absentees) of cloned webinars
Only 15 days ago I had been able to clone a webinar, and EDIT the copied text of the follow – up mails for attendees and absentees. Now I can no more. The link to edit these texts has “grey color”...
AshC it clould be, copied from a third older.
Well, in the future I will try cloning older webinars: if follow up emails' texts cannot be editable I will create a new webinar.
But it's a crazy thing, a bad step-back. I hope that it could be a no-voluntary code-error.
Hi marcobrera
I apologize for any confusion with your scheduled webinars.
I just tested on my own account by copying a previous webinar scheduled (from 2021), and then editing the follow up emails on the scheduling page.
Can you tell us what type of webinar you're scheduling?
Was this webinar held sometime in the past year?
Tnx for your reply.
Well the issue is present in cloned webinars (no virtual events) held in 2022 but not in cloned webinars held in 2021.
I checked it cloning these two types of events.
marcobrera I wonder if that one was cloned from an even older one?
While I know 'templates' are a highly requested feature suggestion, until we develop this capability you might be better off scheduling a brand new webinar to use for this purpose.
If you'd like to investigate the error further, Customer Support can take the webinar ID to engineering for a background check.
AshC it clould be, copied from a third older.
Well, in the future I will try cloning older webinars: if follow up emails' texts cannot be editable I will create a new webinar.
But it's a crazy thing, a bad step-back. I hope that it could be a no-voluntary code-error.
