Forum Discussion

Heather6's avatar
Heather6
New Member
11 years ago

One speaker goes out when connecting to GoToWebinar

I'm on a MacBook Pro (OS X 10.9.4) ...signing in as meeting organizer.

Just recently when my computer is making the connection with GTW, my left computer speaker pops a couple times then goes out completely. So when I'm in the program I can only hear out of the right speaker. Others in the meeting say I sound fine so I think my mics are working. Then when I end the meeting and close out my speakers make the popping sound again and then work fine when I play any videos or music in other programs.

It's something in the GTW application start up that is doing this. Is there a fix?
Question
  • GlennD's avatar
    GlennD
    9 years ago

    Hi,

    I have an update on this issue and why it seems to affect only some Mac users. It appears that some MacBooks have their microphone located very near one of their speakers, this causes issues with the echo cancellation in the audio so it mutes the speaker.  

     

     

  • Michael Braden's avatar
    Michael Braden
    Active Contributor
    8 years ago
    Your solution to the speakers not working correctly is to use a headset? That is not a solution. I have no problems with the Mac laptop speakers using other video/voice conferencing systems, like Google Hangouts.
    • macxpert's avatar
      macxpert
      Visitor
      5 years ago

      I realize this discussion thread is a few years old, but on a 2019 16" Macbook Pro this is still an issue, so for those that are still suffering with this GoToWebinar problem, here's a simple workaround:

      Go to System Preferences -> Accessibility -> Audio and select "Play stereo audio as mono".

      It takes the sound that GTW is sending to just the right speaker and sends it out both (you might want to up your volume, it seemed to get quieter when I did this).

       

      Once your meeting ends you'll probably want to undo that change to get full dynamic sound again.

       

      Found this tip here:

      https://www.macinstruct.com/node/431

      • Chris Droessler's avatar
        Chris Droessler
        Respected Contributor
        5 years ago

        Thanks for posting this tip Macxpert.  I have been experiencing this same thing on my MacBook Pro and thought it was just my old ears failing.

         

        I notice this only using GoToWebinar, so it must be something they are doing differently than every other program I use on that computer.

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 years ago
    Hi Heather,

    If you connect headphones into the headphones jack, do they do the same thing as your speakers?
  • Heather6's avatar
    Heather6
    New Member
    11 years ago
    I don't typically use headphones so I have not tried. I can try...
  • Mastro1's avatar
    Mastro1
    New Member
    10 years ago
    I have this same problem since the latest version of Goto with my windows machine. The minute I connect I can only hear out of the right ear piece.  It's been getting worse and worse. Over the last year, support for 7.1 surround head as failed, you now have to do workarounds and now just one headset works. Very disappointed with whoever upgraded the tools and didn't take into account the various types of hardware on headsets.
  • Todd Miner's avatar
    Todd Miner
    New Member
    10 years ago
    I had this issue as well on Win 7 using a Logitech G930 headset.  I was able to resolve it with these steps, hopefully it works for someone else:

    (1) Go to playback devices
    (2) Go to properties of your headset
    (3) Click the "enhancements" tab
    (4) Check the box for "Speaker fill" and hit OK
    (5) Now either restart G2M, or just change to phone audio then back to computer audio again

    After this audio played from both ears.
  • Ben Marck's avatar
    Ben Marck
    New Member
    10 years ago
    I'm having this same issue with GoToMeeting... on OSX..any ideas?
  • GlennD's avatar
    GlennD
    GoTo Manager
    10 years ago
    Do you have actual speakers connected or are you using headphones/headset? What kind of connection?
  • Ben Marck's avatar
    Ben Marck
    New Member
    10 years ago
    Just the built in speakers of the Macbook Pro... 4 others in my office with the same laptop have confirmed as well. 
  • Michael Braden's avatar
    Michael Braden
    Active Contributor
    10 years ago
    I, too, am having this problem with an OSX Macbook and GoToMeeting playing audio over the built-in laptop speakers. Only the right speaker plays. Other audio plays fine out of both.