The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Organizer microphone not visible in panel and muted
Hello, We had an organizer join a webinar. The icon for his microphone was not visible at all - red or green - when he joined and he was muted and could only activate his webcam, not his microphone...
When you join the webinar, sometimes the window that allows you to choose Computer Audio or Phone Audio gets hidden behind other windows. Until you click an option in that window, you will not be able to unmute.
You can try going to the GoTo Control Panel, in the Audio section select No Audio, then reselect Computer Audio. That fixes some audio issues.
I had that same issue many years ago and did not know the tricks I know now. Back then I ended the webinar, and restarted it. I was the only one connected, so not a real problem.
Thanks so much for your reply, Chris. That is very helpful and I will share that with the panelist for the next time.
Would this also impact what and organizer would see? As an organizer I could not see his microphone icon at all - it wasn't red or green. it just wasn't there.
Thanks!
Cindy
