Forum Discussion

Kate Goad's avatar
Kate Goad
New Contributor
4 years ago

Organizers cannot see handouts

I moderate a large number of webinars with SMEs included as organizers. I have a couple of SMEs who cannot get the "Handouts" section on their dashboard. I have confirmed that their view looks like t...
AshC's avatar
AshC
Retired GoTo Contributor

Hi Kate Goad

Are all these Organizers set up with their own webinar credentials, or are they sharing the login between others? 

 

Can you say if these are regularly scheduled webinars, or pre-recorded event types? 

 

What operating systems are currently being affected by the missing Handouts function? 

Kate Goad's avatar
Kate Goad
New Contributor
4 years ago

Thanks for the response.

 

The organizers are entering under their own credentials for regularly scheduled webinars. All of us are on Office 365.

 

Kate

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Kate Goad  Are these Organizers able to upload Handouts in the schedule itself, before the start of the webinars? 

    • Kate Goad's avatar
      Kate Goad
      New Contributor
      4 years ago

      As far as I know. That is not a task that they are assigned, and they do not know the process.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        Kate Goad  So are these just Co-Organizers on the same account, or are these external Organizers that are not licensed within your GoTo account?