Forum Discussion
Yes, correct. Thats the survey popping up, how do I get rid of it for all my webinars. Im assuming im using the same, since I havent modified or changed anything to my account.
tanyapereyra thanks for getting back to me. I don't see a way to disable the pop-up, but I'm checking with the team and will get back to you shortly.
- tanyapereyra2 months agoNew Contributor
Ive been using this service for over 3 years now this has never happened, please let me know if this can be removed immediately, I cant operate my webinars like this. If there is no way to remove this from my webinars please let me know as soon as possible so I can start looking for another webinar provider.
Thank you.
- tanyapereyra2 months agoNew Contributor
Hello,
Please advise if this will be fixed asap. Whenever a viewer finished with the webinar, it will bypass my own survey and it will show yours instead when its done on the phone, this is not a great feature and its not right for my viewers to have to answer your survey before being able to answer mine.
- tanyapereyra2 months agoNew Contributor
Ive been informed that theres no way to stop your survey from showing up before mine. I have cancelled my service after 3 long years of using this service, I would advise to have this quality pop survey removed as soon as possible, as it will cause a great impact on clients who use the survey feature by reducing theirs. In the future if you guys do end up removing this, contact me and I would love to come back ,as Ive had an a great experience with gotowebinar for the last 3 years up until this point. Best of luck.
- KateG2 months agoGoTo Moderator
tanyapereyra I'm very sorry to hear this.
We have shared your experience with our product team, and the need to disable the survey has been expressed.