Forum Discussion

tanyapereyra's avatar
tanyapereyra
Active Contributor
11 months ago
Solved

Please have the new survey asking about gotowebinar quality survey removed

Theres a new survey popping up at the end of all my webinar asking about the quality of the service. This is creating alot of confusion with my candidate viewers since they already have to fill out m...
  • KateG's avatar
    KateG
    10 months ago

    tanyapereyra as an update, the team has implemented changes so that the GTW survey will not display if a customer has enabled a post-session survey. 

GlennD's avatar
GlennD
GoTo Manager
9 months ago

Hi tanyapereyra,

 

We did make a change in September so that our survey would not launch if and Organizer had their own post webinar survey scheduled. I will let the team know you are still seeing it and we will review your account. 

 

tanyapereyra's avatar
tanyapereyra
Active Contributor
9 months ago

Hello,

I would like to know if this issue will get solved or not. Your quality survey is still showing up to my candidates and viewers. for several months this has been going on and I was told it would be removed weeks ago and it has not. My viewers are not happy and feel deceived when they are going in for a job overview webinar and find out they have to fill out a form on your webinar service instead. 

Some viewers are only receiving your quality survey and are not even seeing ours.  Please have my concerns addressed as I have been a client for 3 years now and would like a permanent solution to this.