Forum Discussion

donalmurphy's avatar
donalmurphy
Active Contributor
5 months ago

Pre-recorded video not appearing in webinar recording in new app

My webinars typically consist of live intro, followed by a pre-recorded video (which I upload prior to the start of the broadcast), followed by a live Q&A session and outro. I have also programmed th...
KateG's avatar
KateG
GoTo Moderator

Hi donalmurphy 

 

I tried to replicate your experience by creating a webinar, uploading a video in 'engage your attendee', and playing it during the webinar. I was able to see the recording. 

 

The team couldn't replicate this experience either, so you should be able to see a video in the recording. 

We can take a look at what may have happened if you share the session Webinar ID. You can PM me the information by clicking here and then Send a Message on the top right. 

JulieT15's avatar
JulieT15
New Member
5 months ago

Is it possible to do this and have people who call in also hear the recording? Or can only those logging in the desktop mode see and hear the recording? I would like for it to appear as live as possible and open it up to Q&A after.

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Hi JulieT15, welcome to the community.

     

    When you share a video in a webinar the audio plays on the attendees computer, so attendees who only dial in to the conference call will not be able to see or hear the video content.