The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Charges related to Webcast Mode ... OpenVoice
Hello,
We've only been using the GTW Webcast Mode which eliminates phone / dial in option for attendees but we've been getting a charge for minutes usage every month. Just wondering what the OpenVo...
Hi Ken4 ,
I see from your support ticket a support agent is still looking into this, I'll keep an eye on the ticket to check it's progress.
Not a panic but haven't heard back from anyone on this ticket
Still, nothing on this. Have been passed off to billing, billing passes off to tech support, sales etc. Seems no one can answer this question about charges
Last week heard back from Tech support via an email stating, The webinar was offered as toll free, reason for the charges. I replied back to tech support stating, Webcast Mode does not offer toll free or phone option to registrants/attendees only offers it as an option to Organizers/panelist so again, how can I have 5,700 integrated phone minutes since we only had one speakers for those events on for 120 minutes.
Last Friday I Asked the support person if we could set up a phone call to discuss. Haven't heard back yet
