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Ken4's avatar
Ken4
Frequent Contributor
3 years ago

Charges related to Webcast Mode ... OpenVoice

Hello, We've only been using the GTW Webcast Mode which eliminates phone / dial in option for attendees but we've been getting a charge for minutes usage every month. Just wondering what the OpenVo...
Ken4's avatar
Ken4
Frequent Contributor
3 years ago

Not a panic but haven't heard back from anyone on this ticket

Ken4's avatar
Ken4
Frequent Contributor
3 years ago

Last week heard back from Tech support via an email stating, The webinar was offered as toll free, reason for the charges. I replied back to tech support stating, Webcast Mode does not offer toll free or phone option to registrants/attendees only offers it as an option to Organizers/panelist so again, how can I have 5,700 integrated phone minutes since we only had one speakers for those events on for 120 minutes.

 

Last Friday I Asked the support person if we could set up a phone call to discuss. Haven't heard back yet

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Ken4 I reached out to the agent assisting you and let them know that you would like a callback. 

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Ken4 thanks for the update, can you PM me the case number you are waiting on and I can check the status?