Forum Discussion

Ams2's avatar
Ams2
New Contributor
2 years ago

Suppressing trigger e-mails from customercare@gotowebinar.com

I have the following suggestion with regards to GoToWebinar trigger emails :
Currently, it is only possible to suppress the email communication from customercare@gotowebinar.com for each unique webinar in the settings. It is not possible to do this on "a higher level" so that it is suppressed for all webinars at once (also for the ones which are being created in the future). This would be helpful!
Problem
  • GlennD's avatar
    GlennD
    2 years ago

    Hi Ams2, welcome to the community.

     

    If you have already scheduled and hosted a webinar with the reminder and follow-up emails disabled, you could use the Copy Webinar feature when scheduling future webinars so that those settings are carried over each time. 

     

  • JeanSmith's avatar
    JeanSmith
    Active Contributor
    2 years ago
    As the organizer, these emails are expected and part of how any virtual platform works. If you are not the organizer, then that's kind of weird. I have a folder set up in my inbox and an email rule that directs all these emails directly to the special folder. Sometimes I do need to see what the email says. Just a suggestion. Jean
    • Ams2's avatar
      Ams2
      New Contributor
      2 years ago
      We as a company send out this exact email which includes the participant link, the webinar information etc. The difference is that we send this email out with our company name, contact details etc. included (that of course is not the case with the automatic one from GoTo).
      We could, as I already wrote before, change the settings in each webinar that those emails are not being sent. But this is sometimes forgotten; currently, it needs to be done for every single webinar in its unique settings. It would be fantastic if this could be implemented so it only need to be done once for all webinars. Thanks!
      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        Hi Ams2, welcome to the community.

         

        If you have already scheduled and hosted a webinar with the reminder and follow-up emails disabled, you could use the Copy Webinar feature when scheduling future webinars so that those settings are carried over each time.