Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.
While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
Hi, I would like to know if there is a way in which I can find the number of people connected to a webinar by phone.
it's that possible?
Connected by phone only and not to the visual part of the webinar? No.
Connected to the visual part of the webinar and choose to use the phone for audio? Yes. In this case you can scan down the list of Attendees while in the webinar and see who is using computer audio and who is using phone audio. This is the only place to do this, as it will not show up in any Attendee or other report.
Since the audio is intergrated - it would be useful to see how many.
I've seen several posts that answer the question of why we are having attendees who call by phone not show up on our reports as attending the event. My question is, does anyone have clear instructions on how people (who are registered) join the webinar by phone AND show up as attending? This is frustrating as we need to be able to prove attendance at these events and those who call in are being added to the list of "no shows".
Tell them to join the webinar through a web browser first, then decide to use the computer for audio or the phone for audio. If they do this, then they will show up in the Attendee list and Attendance Report.
If they join using only a phone call, they will not show up in the Attendee list nor Attendance Report.
Hi Sequoia,
Please take a look at this support article about managing unidentified callers. This currently only applies to GoToMeeting and unfortunately not GoToWebinar.
Essentially, if a person only dials in, the system does not know who they are either as there is no connection to an endpoint software where a name would have been entered. In GoToMeeting, you can see unidentified callers and rename them if you find out who they are, but that functionality is not in GoToWebinar at this time. The best practice would be to encourage attendees to join from either a computer or one of the mobile apps so that they are able to input their information.
Thanks,
Adrian
Hi Heather, sorry for the frustration.
With GoToWebinar only Panelists and Organizers are able to dial in unmuted, so this particular attendee must have been invited as one of those roles. Unfortunately, if a someone in either of these roles dials in and does not enter their individual PIN, it will not be possible to mute them via our software.
Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.
While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
When i check the joing stats after a webinar, i am finding that those users who logged in by telephone are not shown. How do i fix that?
Thanks.
Hi Kyle,
They may have registered for the webinar but only dialed into the audio portion of it and never connected from their computer. The attendee report only shows attendees that join the webinar from their computer or smartphone.
Is there a way to prevent these "silent listeners" from lurking in the background?
@HBrunddage The only way to make certain that there are no 'hidden' phone callers currently is to disable the phone dial in option when scheduling a regular webinar, or to utilize the Webcast scheduling version (which currently is VoIP only).
Hi Kelly,
I'm sorry no, not at this time. We do not capture or report on the phone numbers used by webinar attendees. Have you had many attendees report that they are unable to access our website due to security settings at their work?
