Forum Discussion

Golnaz's avatar
Golnaz
New Member
11 years ago
Solved

the number of attendees by Phone

How can I find out how many attendees were in webinar by Phone?
  • AshC's avatar
    AshC
    10 years ago

    Hi,

    Only webinar attendees that join using our software are captured for our attendee report.  If an attendee only dials into the audio of a webinar they will not be listed in any reporting. 

     

    While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant. 

Kyle Root's avatar
Kyle Root
New Member
9 years ago
Attendee Report
GlennD's avatar
GlennD
GoTo Manager
9 years ago

Hi Kyle,

They may have registered for the webinar but only dialed into the audio portion of it and never connected from their computer. The attendee report only shows attendees that join the webinar from their computer or smartphone.

  • HBrundage's avatar
    HBrundage
    Active Contributor
    6 years ago

    Is there a way to prevent these "silent listeners" from lurking in the background?