Forum Discussion

Golnaz's avatar
Golnaz
New Member
11 years ago
Solved

the number of attendees by Phone

How can I find out how many attendees were in webinar by Phone?
  • AshC's avatar
    AshC
    10 years ago

    Hi,

    Only webinar attendees that join using our software are captured for our attendee report.  If an attendee only dials into the audio of a webinar they will not be listed in any reporting. 

     

    While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant. 

Kelly Damato's avatar
Kelly Damato
New Member
9 years ago
Is there a way to track and count unidentified callers (people who only call in because security prevents them from accessing the site) in GoToWebinar?
GlennD's avatar
GlennD
GoTo Manager
9 years ago

Hi Kelly,

I'm sorry no, not at this time. We do not capture or report on the phone numbers used by webinar attendees. Have you had many attendees report that they are unable to access our website due to security settings at their work?