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Forum Discussion
Solved
the number of attendees by Phone
How can I find out how many attendees were in webinar by Phone?
Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
I have read other answers to questions about the fact that people who dial in by phone are not counted as attendees. Are there any plans in future to include these participants as we really need to know this information?
sueb1 Although Phone-only Attendees of GoToWebinar are not currently captured in any report, we may update the audio functionality in the future so that you may 'see' who is on phone only through your Organizer Control Panel. When / if this is functionality released, we will update the community threads where possible.
That would be great - many thanks.
