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Forum Discussion

Golnaz's avatar
Golnaz
New Member
11 years ago
Solved

the number of attendees by Phone

How can I find out how many attendees were in webinar by Phone?
  • AshC's avatar
    AshC
    10 years ago

    Hi,

    Only webinar attendees that join using our software are captured for our attendee report.  If an attendee only dials into the audio of a webinar they will not be listed in any reporting. 

     

    While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant. 

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

PLFSam  I'm sorry, this data is not collected by GoToWebinar for consumption.  We'll update the thread if it should change though.

PLFSam's avatar
PLFSam
New Contributor
7 years ago

Thanks AshC, do you work for LogMeIn? When we first signed up for the demo, someone told us that call logs were retained. That's one of the main reasons why we switched from Adobe Connect to GoToWebinar.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    PLFSam  I'm sorry, we only have access to call logs if something were to go wrong during a broadcast.  This is part of a 24/7 monitoring system that refreshes every 24 hours.