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Forum Discussion
Solved
the number of attendees by Phone
How can I find out how many attendees were in webinar by Phone?
Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
I just called gotowebinar and confirmed that when using it, callers not entering a pin will not be listed in attendee list. That functionality exists in gotomeeting, but that is limited to 26 participants. If you want more than 26, you have to use gotowebinar. So the only way to effectively manage attendees is by limiting it to computer only, no telephone audio.
This is inconsistent with thier whitepaper on security.
https://logmeincdn.azureedge.net/gotomeetingmedia/-/media/pdfs/ucc_security_white_paper.pdf
on page 3
• The ability to see the complete list of attendees and their
current roles and privileges, so the organizer always remains
aware of those present
Issue
- Unable to see if anyone has called in to a GoToWebinar session, during or in analysis.
Scenario:
- Supply the callin to users who do not have access to internet so they can attend a webinar.
- User calls in with attendee code.
- No notification that someone has joined.
- No visibility in the attendee list
- No ability to mute or unmute. They are muted.
- No record that someone has called in to the webinar, so gap in analytics
Security concern
- Do not know who is on the call, or how many are on the call
Compare:
- GoToMeeting has much more security in this area.
- Users call in and are identified as caller01, caller02... caller##
- Organizer can rename, assigning a name to the person
- Organizer can mute/unmute them
UseCase
- Corporate use case is for someone on the road, who calls in to a webinar. They may want people to knwo that they are present, listening. They may wish to ask a question.
- Not-for-profit use case is my current challenge. We are using GoToWebinar for church services. We switched to GoToWebinar for the ability to show videos (and hear them). It works great. We have attendees on limited income who do not have any internet, smart phone or tablet. They truly are phone only. These individuals are severely isolated in this COVID-19 time, as most are over 80. In GoToMeeting, we have found that by hearing them, and saying hello to them, showing that they are a part, it greatly increases their feeling of inclusion. Without knowing that they are on the call in GoToWebinar, their isolation is heightened, as we can't even welcome them.
Still a lot of organizations with crazy firewalls out there, the only way is to dial in.
Thanks for the detaled explaination. This has been discussed here before, and hopefully GoTo will consider adding this feature.
For now, you could give out the panelist phone number and access code to anyone who needs to connect only with a phone and need to talk. They still do not show up in the Attendee list, so you have no way of muting that person if they need to be muted by the Organizer. I'd give this code out only to someone you really trust and tell them not to share it.
Thanks Chris.
I considered that; however, there are a number of these folks who are not as keen as they once were.
Some are great, but, some are not.
We would struggle if we could not mute them.
Unlike in gotomeeting, when users call in on the telephone in gotowebinar, they are not shown in the attendee list. Therefore there is no way to mute/unmute their mic. How do I correct this problem?
Thank you.
AshC Is there any way to see who only called into the webinar? Right now you can have people listening in without knowing they are even there, which is very concerning from a privacy perspective if registrants share call details.
Even password-protected webinars allow people to dial and listen in and the organizer is none the wiser to who is listening. The only workaround is by using VoIP only, but this would force presenters to use VoIP and that has been challenging given the current limits on bandwidth with so many WFH.
mschauber If you have a Presenter who needs to speak during your webinar, you can send them a Panelist invitation with the ability to mute their own phone lines. GoToWebinar was designed for attendees to watch and listen, but not necessarily speak freely, for which GoToMeeting was designed.
AshC is correct, but be aware that that method does not put those people in the Attendee list.
Get them to connect to the webinar through a web browser first, then select telephone for their audio choice.
Unfortunately not everyone has internet access, or reliable internet.
Hi
would it be possible to include callers who have not used audio pins in the attendee list like gotomeeting does, caller 1, caller 2 etc.
and them being able to dial *something to raise their hand too wouls be nice....
thanks
I too wish the phone-only callers could show up in the list, so we know somone is there.
Ditto
I logged a quesiton on this one, with detailed use cases and scenarios.
To me, this is a security concer
How do you suggest that a caller, not not using a PIN, enter ther name in their phone to show up on the Attendee list?
in gotomeeting a caller with no audio pin shows up as CALLER 01, which you can rename. In gotomeeting, you don't have that option. They have added it to thier list of possible development for the future.
