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Forum Discussion
Solved
the number of attendees by Phone
How can I find out how many attendees were in webinar by Phone?
Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
People who join a webinar by phone (audio only) will not show up in the attendee list nor the attendance report.
If you joined by smart phone and saw both the visual part of the webinar as well as the audio, then you will show up in the attendee report.
If you joined by smart phone and saw both the visual part of the webinar as well as the audio, then you will show up in the attendee report.
I had two attendees, one logged in with a tablet, was able to see the webinar and was active with audio. In the Attendance report, they showed as Not attending. Any ideas what causes this result?
There have been some issues with the Attendance reports over the last few weeks. In most cases, the report is correct after a few days. GoTo is working on this issue.
Thanks, I thought it might be related to the divice they used to logon.
