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Forum Discussion
Solved
the number of attendees by Phone
How can I find out how many attendees were in webinar by Phone?
Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
I just called gotowebinar and confirmed that when using it, callers not entering a pin will not be listed in attendee list. That functionality exists in gotomeeting, but that is limited to 26 participants. If you want more than 26, you have to use gotowebinar. So the only way to effectively manage attendees is by limiting it to computer only, no telephone audio.
This is inconsistent with thier whitepaper on security.
https://logmeincdn.azureedge.net/gotomeetingmedia/-/media/pdfs/ucc_security_white_paper.pdf
on page 3
• The ability to see the complete list of attendees and their
current roles and privileges, so the organizer always remains
aware of those present
Unlike in gotomeeting, when users call in on the telephone in gotowebinar, they are not shown in the attendee list. Therefore there is no way to mute/unmute their mic. How do I correct this problem?
Thank you.
AshC Is there any way to see who only called into the webinar? Right now you can have people listening in without knowing they are even there, which is very concerning from a privacy perspective if registrants share call details.
Even password-protected webinars allow people to dial and listen in and the organizer is none the wiser to who is listening. The only workaround is by using VoIP only, but this would force presenters to use VoIP and that has been challenging given the current limits on bandwidth with so many WFH.
mschauber If you have a Presenter who needs to speak during your webinar, you can send them a Panelist invitation with the ability to mute their own phone lines. GoToWebinar was designed for attendees to watch and listen, but not necessarily speak freely, for which GoToMeeting was designed.
AshC is correct, but be aware that that method does not put those people in the Attendee list.
And that's the rub. The moderator/organizer needs to be able to control all mics.
I know gotomeeting is more of a 'meeting' application, but it's missing some functions.. primarily the hand raise, but also the ability to include documents for people to download.
These are municiple and school board meetings, which have to be open to the public. I'm doing everything I can to keep people from using Zoom, but zoom has the handraise function where gotomeeting does not. And if gotowebinar can't accomodate call-ins whose mics can be controlled, then we're looking at a mess of noise, interuptions, etc.
Get them to connect to the webinar through a web browser first, then select telephone for their audio choice.
Unfortunately not everyone has internet access, or reliable internet.
