The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
the number of attendees by Phone
How can I find out how many attendees were in webinar by Phone?
Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
Unlike in gotomeeting, when users call in on the telephone in gotowebinar, they are not shown in the attendee list. Therefore there is no way to mute/unmute their mic. How do I correct this problem?
Thank you.
mschauber If you have a Presenter who needs to speak during your webinar, you can send them a Panelist invitation with the ability to mute their own phone lines. GoToWebinar was designed for attendees to watch and listen, but not necessarily speak freely, for which GoToMeeting was designed.
AshC is correct, but be aware that that method does not put those people in the Attendee list.
And that's the rub. The moderator/organizer needs to be able to control all mics.
I know gotomeeting is more of a 'meeting' application, but it's missing some functions.. primarily the hand raise, but also the ability to include documents for people to download.
These are municiple and school board meetings, which have to be open to the public. I'm doing everything I can to keep people from using Zoom, but zoom has the handraise function where gotomeeting does not. And if gotowebinar can't accomodate call-ins whose mics can be controlled, then we're looking at a mess of noise, interuptions, etc.
Let's say that GoTo implemented this feature and you had 10 phone callers in addition to the regular webinar Attendees, would they all be labeled as "phone caller" in the Attendee list, or would you want it to list the phone number, like "800-555-1234"?
How would you know who to unmute? How will you know a phone caller needs to speak? Do you just go down the line and say, "I've just unmuted the first caller to talk. Are you there?" Or do you unmute all of them at once?
