the number of attendees by Phone

Issue

• Unable to see if anyone has called in to a GoToWebinar session, during or in analysis.

Scenario:

• Supply the callin to users who do not have access to internet so they can attend a webinar.
• User calls in with attendee code.  
• No notification that someone has joined.
• No visibility in the attendee list
• No ability to mute or unmute.  They are muted.
• No record that someone has called in to the webinar, so gap in analytics

Security concern

• Do not know who is on the call, or how many are on the call

Compare:

• GoToMeeting has much more security in this area.  
• Users call in and are identified as caller01, caller02... caller##
• Organizer can rename, assigning a name to the person
• Organizer can mute/unmute them

UseCase

1. Corporate use case is for someone on the road, who calls in to a webinar.  They may want people to knwo that they are present, listening.  They may wish to ask a question.
2. Not-for-profit use case is my current challenge.   We are using GoToWebinar for church services.   We switched to GoToWebinar for the ability to show videos (and hear them).  It works great.   We have attendees on limited income who do not have any internet, smart phone or tablet.  They truly are phone only.  These individuals are severely isolated in this COVID-19 time, as most are over 80.   In GoToMeeting, we have found that by hearing them, and saying hello to them, showing that they are a part, it greatly increases their feeling of inclusion.   Without knowing that they are on the call in GoToWebinar, their isolation is heightened, as we can't even welcome them.