Forum Discussion

veronikak's avatar
veronikak
New Contributor
3 months ago

The webinar was recorded, but it is not in the video library.

Hello,
for the first time it happened to me now that today I hosted a webinar that ran for a little over 2 hours, it was recorded, but the video is not available in the video library. The WEBM file I have on my PC cannot be converted to another format, it reports an error. So is it possible that there was some error in the recording and the recording will no longer be available?
Overall, it seems to me that lately it's taking longer to record videos.
Does anyone have any advice, has this happened to you?
Thanks a lot
Veronica

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    Hi veronikak  welcome to the Community,

     

    It appears your recordings are set to local recording if it's available as a WEBM file. Only cloud recordings will go to the Video Library.  See this guide on how to manage the two. 

     

    WEBM files should play back in your web browser, or you can convert it to an MP4 using the instructions in this post. 

    • veronikak's avatar
      veronikak
      New Contributor
      3 months ago

      Good morning,

      thank you for the information. But I've already tried everything. The converter tells me that the WEBM file is damaged and cannot be loaded or converted. I have done hundreds of webinars and there has never been a problem. The video recording was automatic as always, but this time it was not saved to the library.
      I have no idea what the error could have been, it's a mystery. However, I hope it was a one-off. Records are important to us.

      Nice day
      Veronica

      • KateG's avatar
        KateG
        GoTo Manager
        3 months ago

         

        Hi veronikak , 

         

        I would recommend checking your GoTo Webinar Recording Settings.  Make certain you have Save Recordings to Video Library and not Save Recordings to My Computer to ensure that your recordings go the Video Library.