Hi Kate
No, we couldn't hear audio on our side as organisers/panelists and nor could attendees.
We tried:
- various machines
- chaning audio outputs on those machines
- several different panelists
- reading the KB article you provided
Note that we had no issue hearing audio when conducting the GTW 'tests' for audio - both mic and speakers worked fine. Attendees were also able to hear the panelists without any difficulty. It was only the video which lacked audio.
Unlike GoToMeeting where you have the option to 'share media sound', there appears to be no such setting for GoToWebinar. As best we can tell from the article it is just supposed to work. From this standpoint the article doesn't really provide any troubleshooting tips.
We're following the steps and the video launches fine, it just has no audio. I can't find any 'corrective actions' listed which is why I reached out to you when I saw this thread. I thought perhaps it was related to the glitch referred to here.
Either way we need urgent resolution since we have a 30 minute showcase tomorrow which is entirely reliant on sharing an uploaded video.
Do you have any suggestions on how we can escalate this?
