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csimpson's avatar
csimpson
New Contributor
6 years ago
Solved

Unable to see today's webinar Analytics

Hi, we just ran a webinar successfully - we had a full room and we recorded our webinar.   However, my dashboard says that we had no attendees. Can anyone assist?    Thanks Caroline
  • AshC's avatar
    AshC
    6 years ago

    Hello,

    I apologize for the recent reporting issues.

     

    We experienced a data disruption this week of GoToWebinar session analytics which should be fully restored in the coming days. 

     

    Please reference our status page for resolution updates:  https://status.gotomeeting.com/ 

NANCYBC's avatar
NANCYBC
New Contributor
6 years ago

Hi, for me still cero attendees! How can i get my analytics?

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

NANCYBC  We had a backup of data processing today, which should be fully resolved soon.  You may subscribe to the GoTo status page for updates: https://status.gotomeeting.com/ 

 

  • NANCYBC's avatar
    NANCYBC
    New Contributor
    6 years ago
    Nee data from this sesion 999-285-971
    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      I apologize, some data is still being rebuilt and may take up to 72 more hours. 

      • Eneris's avatar
        Eneris
        Active Contributor
        6 years ago

        Hi Ash C, the situation is much worse than I thought. Many attendees of the webinar held last Thursday received the follow-up email reserved to absents. The webinar involved more than 500 attendees, the consequences are quite a disaster. Can you propose a solution asap?  

         

        Moreover,  the online status says that all was corrected on May 17 and that data are now available. This is not the case for my webinar. There are reports available, but their contents are wrong! It is very urgent to get the correct data given our engagement with the attendees.  As an example, see the figure below, made now (Monday 18 May).

         

        Thanks.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      NANCYBC Please subscribe to the status page, and when things are fully resolved you can let us know if you're still missing anything.  There's no way to speed this process up I'm afraid. 

      • csimpson's avatar
        csimpson
        New Contributor
        6 years ago

        There are no Analytics for my webinar showing either. ID: 563-687-131

         

        This information is really important, so I'd appreciate quick resolution. I'd also appreciate advice on whether emails to attendees and absentees will go out accurately, or if everyone that registered receive the Absentee email?