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csimpson's avatar
csimpson
New Contributor
6 years ago
Solved

Unable to see today's webinar Analytics

Hi, we just ran a webinar successfully - we had a full room and we recorded our webinar.   However, my dashboard says that we had no attendees. Can anyone assist?    Thanks Caroline
  • AshC's avatar
    AshC
    6 years ago

    Hello,

    I apologize for the recent reporting issues.

     

    We experienced a data disruption this week of GoToWebinar session analytics which should be fully restored in the coming days. 

     

    Please reference our status page for resolution updates:  https://status.gotomeeting.com/ 

MOPSwebinars's avatar
MOPSwebinars
Active Contributor
6 years ago

The person claims to have sent me chats during the webinar so he must've been on a computer.  As far as I know, he would've had to sign on from his own link.  He wouln't have had access to anyone else's.

 

New problem is I just completed a webinar and it is showing no one attended even though 85 people were on.  I think there may be some larger issue at play here.

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

MOPSwebinars Please reference our status page if you should see any delays in service delivery:  https://status.gotomeeting.com/ 

 

All webinar reporting should be caught up very soon.