Forum Discussion

csimpson's avatar
csimpson
New Contributor
5 years ago

Unable to see today's webinar Analytics

Hi, we just ran a webinar successfully - we had a full room and we recorded our webinar.   However, my dashboard says that we had no attendees. Can anyone assist?    Thanks Caroline
  • AshC's avatar
    AshC
    5 years ago

    Hello,

    I apologize for the recent reporting issues.

     

    We experienced a data disruption this week of GoToWebinar session analytics which should be fully restored in the coming days. 

     

    Please reference our status page for resolution updates:  https://status.gotomeeting.com/ 

Khorus's avatar
Khorus
New Member
5 years ago

We are having the same problem from todays webinar. I called support, but the call ended after being on hold for 20 min.

  • csimpson's avatar
    csimpson
    New Contributor
    5 years ago

    Oh wow, that's not good! I really hope they're looking into this - I'm concerned about the emails that we have set up to automatically go to those who attended and those who were absent. If our webinar is showing as 0 attendees, does this mean everyone who registered will now get the absentee email?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Hello,

      I apologize for the recent reporting issues.

       

      We experienced a data disruption this week of GoToWebinar session analytics which should be fully restored in the coming days. 

       

      Please reference our status page for resolution updates:  https://status.gotomeeting.com/ 

      • NANCYBC's avatar
        NANCYBC
        New Contributor
        5 years ago

        Hi, for me still cero attendees! How can i get my analytics?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      I'm sorry about that.  If you are still missing reporting data then please click my Community name to send a message confirming the affected IDs and date/time of their broadcasts.