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csimpson's avatar
csimpson
New Contributor
6 years ago
Solved

Unable to see today's webinar Analytics

Hi, we just ran a webinar successfully - we had a full room and we recorded our webinar.   However, my dashboard says that we had no attendees. Can anyone assist?    Thanks Caroline
  • AshC's avatar
    AshC
    6 years ago

    Hello,

    I apologize for the recent reporting issues.

     

    We experienced a data disruption this week of GoToWebinar session analytics which should be fully restored in the coming days. 

     

    Please reference our status page for resolution updates:  https://status.gotomeeting.com/ 

webinarsctct's avatar
webinarsctct
Active Contributor
6 years ago

We ran a webinar today and there are no stats for it. 

 

It's been over 2 hours and I know there were some issues earlier. Any idea when this will be fixed?

Eneris's avatar
Eneris
Active Contributor
6 years ago

We have the same issue with our webinar of May 14.

There were incidents yesterday. GTW is working on it. 

More details at https://status.gotomeeting.com/

Identified - Due to technical difficulties, reports for webinars hosted between 05/14, 15:00 UTC until 05/14 22:00 UTC may currently be unavailable. Our engineering team is working diligently on the resolution and the reports are likely to be available in the next 72 hours.
May 15, 10:41 UTC