Hello
I'm trying to upload videos on Engage your attendees. I already inserted 3 videos (last week) and I have 2 more to add. But for these 2 the message is: Upload video failed.
I need help. The webinar is tomorrow. Webinar ID: 158-644-027
Tks,
I just changed the files' names and it worked (I have no idea why).. Uploaded!!
We assume you are uploading .mp4 files.
Were these two videos that failed encoded using the same process as the videos that successfully uploaded? (Did they come from the same person?)
Not all .mp4 videos are created equal. If you have access to a video converter, you could try opening the file and exporting it as an .mp4 video.
Thank you! But yes, both of them are .mp4 and they were encoded using the same process.
Wait a while and try them again.
