Forum Discussion

Tho-Mas's avatar
Tho-Mas
Active Contributor
22 days ago

user friendly way raising GDPR subject-access/deletion requests

as a Company running Webinars many times during a month I understand our role as Company as "Data Controller" according to GDPR definitions. GoTo as Vendor that offers the platform, covers the role...
KateG's avatar
KateG
GoTo Manager
21 days ago

Hi Tho-Mas​ 

Nice to see you. Hope you are doing well. 

  • As you may know, if you would like to request data deletion, you can do this through the Individual Rights Management (IRM) Portal. Once submitted, you should receive a confirmation email upon completion. 
  • I'm checking with the team on a bulk management system and will get back to you shortly. 
  • For GTW reporting, 12 months used to be the stated limit, it was increased to 24 months a few years ago.

 

Tho-Mas's avatar
Tho-Mas
Active Contributor
21 days ago

thank you very much Kate!
I was not aware about the IRM; what is surprising to me is
that anybody can request a deletion also from others attending a Webinar, as long as the e mail is known.
2 points here:
1) from Test Webinars I did in the past, I have a report showing 2 of my private e mail addresses as Attendee
so I used both, to request deletion, and a Access Request (which I believe is a request getting the data that has been collected about me as attendee)
at the IRM; submitted, and quickly later, received in those mailboxes a notification saying: 

Your request cannot be completed at this time.

Hello,

Thank you for your request. Please contact the organization that you attended a webinar for.

Best,

privacy@goto.com

2) in the Admin Portal -> Reports-Webinar, I can only choose "Past 12 months" , and not, Past 24 months
so nothing to report on last 2 years

  • KateG's avatar
    KateG
    GoTo Manager
    20 days ago

    Hi Tho-Mas​

    It does appear the IRM portal is for requests to delete your own data, not your attendees, apologies for the confusion. I'm following up with the team on the process for this. Previously, did you send an email to customer support with this request? 

    Are you currently using the GoTo Admin Center classic version to pull reports? I'm verifying with the team if you are able to pull 2 years worth of data in the new GoTo Admin.