thank you very much Kate!
I was not aware about the IRM; what is surprising to me is
that anybody can request a deletion also from others attending a Webinar, as long as the e mail is known.
2 points here:
1) from Test Webinars I did in the past, I have a report showing 2 of my private e mail addresses as Attendee
so I used both, to request deletion, and a Access Request (which I believe is a request getting the data that has been collected about me as attendee)
at the IRM; submitted, and quickly later, received in those mailboxes a notification saying:
Your request cannot be completed at this time.
Hello,
Thank you for your request. Please contact the organization that you attended a webinar for.
Best,
privacy@goto.com
2) in the Admin Portal -> Reports-Webinar, I can only choose "Past 12 months" , and not, Past 24 months
so nothing to report on last 2 years
Hi Tho-Mas​
It does appear the IRM portal is for requests to delete your own data, not your attendees, apologies for the confusion. I'm following up with the team on the process for this. Previously, did you send an email to customer support with this request?
Are you currently using the GoTo Admin Center classic version to pull reports? I'm verifying with the team if you are able to pull 2 years worth of data in the new GoTo Admin.
