Tho-Mas​ there was an issues with the moderation approval on your post, I've included it here.
I appreciate the additional context; it helps to understand this process. The process doesn't seem ideal.
A portal directly in the admin to delete attendee information is not currently planned. To help make a strong case for a dedicated feature, could you please let me know how many GDPR-related data deletion requests you typically receive from your attendees each month? Understanding the volume and impact will help us prioritize this need with our product team.
@Tho-mas wrote:
indeed Kate, so far we contacted GoTo Support, they than sent us a mail asking for some additional information about the Customer who asked us to take GDPR related action; we sent this Information back to GoTo and got a confirmation, that within couple of weeks, this will get done, in case the record exists. Very clumsy, outdated and and no way to have some confirmation anything really happened.
I was not aware about a new GoTo Admin .... will try asap....
typically we get between 30 and 40 requests, from all EU countries, per month;
but again: your IRM does not even allow the attendee requesting deletion or data access request raised.
That is far away from being GDPR compliant! And your privacy team, that I contacted couple of days ago, plays the sound of silence ... i.e., no reaction at all to my request
