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Fran_Simon's avatar
Fran_Simon
Valued Contributor
5 years ago
Solved

Webcast Attendees' screens going dark after next presenter

We need some ideas here. We are experiencing two problems regularly with a lot (but not all) of our attendees. Our sessions are really big-- usually between 1,800-3,000 people.   There are two ...
  • AshC's avatar
    AshC
    4 years ago

    This issue should now be resolved in webcast webinars.  Please let us know if you see it recur again. 

Fran_Simon's avatar
Fran_Simon
Valued Contributor
5 years ago

AshC  Any more information about this issue?  It is getting worse. So many compliants.

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

We're definitely interested to learn more about this problem, Fran.  Unfortunately we've been unable to recreate the experience you described ourselves.  If this typically happens after you launch a Poll or Video, have you tried changing presenters to see if it triggers the viewer window for those affected attendees?