Forum Discussion

Fran_Simon's avatar
Fran_Simon
Valued Contributor
5 years ago

Webcast Attendees' screens going dark after next presenter

We need some ideas here. We are experiencing two problems regularly with a lot (but not all) of our attendees. Our sessions are really big-- usually between 1,800-3,000 people.   There are two ...
Problem
  • AshC's avatar
    AshC
    4 years ago

    This issue should now be resolved in webcast webinars.  Please let us know if you see it recur again. 

geoffwebinar's avatar
geoffwebinar
New Contributor
4 years ago

We switched to all Webcasts this year since we routinely hit the 1,000 attendee limit. Have hosted 2 live webcasts now. A large percentage of viewers say they cannot see the panelist's screen unless they manually refresh their browser (F5). When we switch to the presenter's screen all is good. When we switch back to the panelist's screen, this same percentage only see the "waiting to view _____'s screen". If they manually refresh their browser it works.  But then they lose the entire chat log. Viewers' browsers being used who are affected by the bug include Chrome, Firefox, Safari and Edge. Why is this happening and what is the resolution?

  • geoffwebinar's avatar
    geoffwebinar
    New Contributor
    4 years ago

    LogMeIn support has confirmed that this is a bug that has been present for many months. My solution is to recreate all 120 webinars in Standard mode. Support is then assisting me with copying all registrants from the webcast mode to the standard mode of the same webinar. Lots of work, and I'm back to the 1,000 viewer limit.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

        I'm sorry to hear about that, and will investigate the cause further with our team. 

      • geoffwebinar's avatar
        geoffwebinar
        New Contributor
        4 years ago

        AshC  - thanks so much, I look forward to the resolution.

  • euridice's avatar
    euridice
    Active Contributor
    4 years ago

    Hello, this solution has worked for us as well. We tried this way because of local authority's IT restrictions which prohibit software downloads. The attendees of our last webinar could take part, but every time when a new screen had been shared, the user had to refresh the browser to be able to see the shared slides and therefore had to login in again.

    Is it possible to avoid the necessity to refresh the browser when the attendee takes part via Instant Join app?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      euridice  This is a known issue we are currently addressing with the GoToWebinar web app.  I expect a full resolution within the next few weeks. 

       

      Thanks for your patience.

      • b_martinez's avatar
        b_martinez
        New Member
        4 years ago

        Can someone please give us an update on this issue? Still a problem with screen freeze after presenter switch, audio issues, login issues. Video recording is fine and these issues are not seen by all. Didn't have these issues with the webinar version - only seems to be happening with the webcast versions.  Please update this thread and let us know is being done to correct these issues.