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Webcast Attendees' screens going dark after next presenter
We need some ideas here. We are experiencing two problems regularly with a lot (but not all) of our attendees. Our sessions are really big-- usually between 1,800-3,000 people.
There are two ...
This issue should now be resolved in webcast webinars. Please let us know if you see it recur again.
AshC We hosted a webcast last night with 1,200+ attendees. While the experience was better than earlier in the year, there were still a lot of attendees who were getting the frozen screen, no audio, no video. Also, while many were presented with the survey afterwards, many were not. Please let me know how I can help diagnose the continued problems with webcasts.
geoffwebinar Specifically, the issue resolved related to changing presenter, and webcast attendees having to refresh their screen before the ability to see the new desktop became available.
For those participants who did not receive surveys, we would need to investigate those on a case by case basis. You could collect the affected email address' of those who reported no follow up, and send them to Customer Support for Engineers to trace the webinar communications.
I also had people not receive surveys yesterday. Just chiming in in case this is a growing issue,
