Forum Discussion

Fran_Simon's avatar
Fran_Simon
Valued Contributor
5 years ago
Solved

Webcast Attendees' screens going dark after next presenter

We need some ideas here. We are experiencing two problems regularly with a lot (but not all) of our attendees. Our sessions are really big-- usually between 1,800-3,000 people.   There are two ...
  • AshC's avatar
    AshC
    4 years ago

    This issue should now be resolved in webcast webinars.  Please let us know if you see it recur again. 

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

geoffwebinar  Specifically, the issue resolved related to changing presenter, and webcast attendees having to refresh their screen before the ability to see the new desktop became available. 

 

For those participants who did not receive surveys, we would need to investigate those on a case by case basis.  You could collect the affected email address' of those who reported no follow up, and send them to Customer Support for Engineers to trace the webinar communications.  

Fran_Simon's avatar
Fran_Simon
Valued Contributor
4 years ago

I also had people not receive surveys yesterday. Just chiming in in case this is a growing issue,