Forum Discussion

Cadcorp's avatar
Cadcorp
New Contributor
3 years ago

What is the difference between "Active attendees" and "Listen-only attendees"?

In the new GoTo Webinar app, some attendees are  "Active attendees" and "Listen-only attendees". We set it that all would be listen-only. Is there a difference? Should we be concerned about them havi...
KateG's avatar
KateG
GoTo Manager
3 years ago

Hi Cadcorp welcome to the GoTo Community. Listen-only members do not have the ability to use their camera and/or microphone. An Active Attendee has been given permission by the organizer to use their camera or microphone, the corresponding icon (camera, microphone) under Active Attendee shows you which permissions they have.  

If they are Active Attendees but you don't hear them and you see the option 'Ask to Unmute' they have their microphone muted. If you click on "Disable Mic" the Microphone icon should go away. 

  • Cadcorp's avatar
    Cadcorp
    New Contributor
    3 years ago

    As Organizer, we didn't give any of the attendees permission to use their camera or microphone though. They should have all joined as 'Listen-only'.

     

    Clicking 'Disable mic' icon did nothing.

    • KateG's avatar
      KateG
      GoTo Manager
      3 years ago

      Cadcorp can you check your settings and see if you have Allow Mic turned off under Attendee Permissions? 

       

      • Cadcorp's avatar
        Cadcorp
        New Contributor
        3 years ago

        Hi, 
        Yes, we'd already done that. And when we checked during the webinar, it was still turned off.