Hi Cadcorp welcome to the GoTo Community. Listen-only members do not have the ability to use their camera and/or microphone. An Active Attendee has been given permission by the organizer to use their camera or microphone, the corresponding icon (camera, microphone) under Active Attendee shows you which permissions they have.
If they are Active Attendees but you don't hear them and you see the option 'Ask to Unmute' they have their microphone muted. If you click on "Disable Mic" the Microphone icon should go away.
As Organizer, we didn't give any of the attendees permission to use their camera or microphone though. They should have all joined as 'Listen-only'.
Clicking 'Disable mic' icon did nothing.
Cadcorp can you check your settings and see if you have Allow Mic turned off under Attendee Permissions?
Hi,
Yes, we'd already done that. And when we checked during the webinar, it was still turned off.
Cadcorp Thanks for verifying the settings are correct. Is this happening with every webinar? Are all attendees 'Active Attendees? ' Could you share the web ID(s) when this happened so we can take a closer look? If you click on my username and PM me a message I will follow up with the team. Thanks!
