Forum Discussion

Cadcorp's avatar
Cadcorp
New Contributor
2 years ago

What is the difference between "Active attendees" and "Listen-only attendees"?

In the new GoTo Webinar app, some attendees are  "Active attendees" and "Listen-only attendees". We set it that all would be listen-only. Is there a difference? Should we be concerned about them havi...
Cadcorp's avatar
Cadcorp
New Contributor

As Organizer, we didn't give any of the attendees permission to use their camera or microphone though. They should have all joined as 'Listen-only'.

 

Clicking 'Disable mic' icon did nothing.

KateG's avatar
KateG
GoTo Moderator
2 years ago

Cadcorp can you check your settings and see if you have Allow Mic turned off under Attendee Permissions? 

 

  • Cadcorp's avatar
    Cadcorp
    New Contributor
    2 years ago

    Hi, 
    Yes, we'd already done that. And when we checked during the webinar, it was still turned off.

    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      Cadcorp Thanks for verifying the settings are correct. Is this happening with every webinar? Are all attendees 'Active Attendees? ' Could you share the web ID(s) when this happened so we can take a closer look? If you click on my username and PM me a message I will follow up with the team. Thanks! 

      • Cadcorp's avatar
        Cadcorp
        New Contributor
        2 years ago

        I've sent you a PM