The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

simoneo81's avatar
simoneo81
New Member
6 years ago
Solved

Why can't I share my camera on macOS Catalina?

I'm running macOS Catalina (10.15.3) and I'm not able to share my camera during a GoToWebinar session. In Security & Privacy preferences, Privacy tab, GoToMeeting isn't listed in camera settings pan...
  • GlennD's avatar
    GlennD
    6 years ago

    Hi,

     

    If you are seeing GoToMeeting in the Security and Privacy setting of your Mac in the Camera section, please try the following:

     

    • Launch the GoToMeeting software from your Applications folder (if you do not have it installed join our test meeting to install it)
    • Click on GoToMeeting in your toolbar to open the menu and then select Preferences
    • In Preferences select Webcam, this should trigger a preview of the webcam and your Mac to list GoToMeeting in the Security and Privacy settings so you can give it access

     

AmnonR's avatar
AmnonR
Active Contributor
6 years ago

Hi Glenn,

 

Any update on the Mac issue? We are experiencing A LT of these problems where GTW/GTM does not even show up in the microphone or camera setting. The issue persists even after a restart of the computer. 

 

We need to get this resolved asap. We have had to move to Zoom for ~50% of our sessions.

 

Thanks!

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

If you are in a GoTo broadcast, please try checking the software preferences for the webcam section.  It may be possible to activate the feed by selecting the device locally.

  • mitmy's avatar
    mitmy
    Active Contributor
    6 years ago

    Thanks for your reply

     

    The problem is, these are remote panelists, we are a service provider using GotoWebinar so this is a real issue, They go to to system prefences and Gotomeeting/webinar does not appear there. restarting also does not work.

     

    We can have 2 mac users logging in and 1 will work and 1 won't. PC users work every time.

     

     

    • BernadetteE's avatar
      BernadetteE
      New Member
      6 years ago
      I see the same issue - some work, most don't. And all tell me they have no problem in Zoom.
      • GlennD's avatar
        GlennD
        GoTo Manager
        6 years ago

        Hi,

         

        If you are seeing GoToMeeting in the Security and Privacy setting of your Mac in the Camera section, please try the following:

         

        • Launch the GoToMeeting software from your Applications folder (if you do not have it installed join our test meeting to install it)
        • Click on GoToMeeting in your toolbar to open the menu and then select Preferences
        • In Preferences select Webcam, this should trigger a preview of the webcam and your Mac to list GoToMeeting in the Security and Privacy settings so you can give it access