The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Why can't I share my camera on macOS Catalina?
I'm running macOS Catalina (10.15.3) and I'm not able to share my camera during a GoToWebinar session. In Security & Privacy preferences, Privacy tab, GoToMeeting isn't listed in camera settings pan...
Hi,
If you are seeing GoToMeeting in the Security and Privacy setting of your Mac in the Camera section, please try the following:
- Launch the GoToMeeting software from your Applications folder (if you do not have it installed join our test meeting to install it)
- Click on GoToMeeting in your toolbar to open the menu and then select Preferences
- In Preferences select Webcam, this should trigger a preview of the webcam and your Mac to list GoToMeeting in the Security and Privacy settings so you can give it access
Thanks for your reply
The problem is, these are remote panelists, we are a service provider using GotoWebinar so this is a real issue, They go to to system prefences and Gotomeeting/webinar does not appear there. restarting also does not work.
We can have 2 mac users logging in and 1 will work and 1 won't. PC users work every time.
I see the same issue - some work, most don't. And all tell me they have no problem in Zoom.
Hi,
If you are seeing GoToMeeting in the Security and Privacy setting of your Mac in the Camera section, please try the following:
- Launch the GoToMeeting software from your Applications folder (if you do not have it installed join our test meeting to install it)
- Click on GoToMeeting in your toolbar to open the menu and then select Preferences
- In Preferences select Webcam, this should trigger a preview of the webcam and your Mac to list GoToMeeting in the Security and Privacy settings so you can give it access
This solution did not work for my panelist - do you have another suggestion to try?
His audio worked but there wasn't an option in Chrome to allow GTW to access his webcam.- The setting to allow GoToWebinar to use the webcam is in the Mac System Preferences, Security, not in the Chrome application
So looking through the replies, this is a continuing issue and GOTOWEBINAR has not resolved it? I have had two events where the presenters could not use their macbooks because gotowebinar would not find their camera and mics. One presenter was using the same macbook which she presented from last year and now it is not working.
Hi everyone,
We have a ticket open with Apple to find out more about their security restrictions, and why GoTo is suddenly not recognized. We should get to the bottom of the blockage soon.
