New problem with severe lag

Same for me. If instead of denying that there was a problem Grasshopper had told us that they would investigate the problem, I would have waited but instead, I said take my own means by going to a competitor. I am very happy to see that the problem is solved for those who are still with Grasshopper, but in my case it is too late. You have lost me as a customer and I will not recommend Grasshopper. I hope that Grasshopper will learn from these mistakes and will offer a better service.

I switched to RingCentral - and then I see these posts as well that supposedly it is now fixed.

Day late and dollar short. This had massive impacts to my business - and customer service / tech support was worthless.

No refund here either. This is so beyond frustrating.

To be honest, I'm glad I moved on.

I got no call today

flashscuba

I'm sorry to hear about your experience and understand how frustrating it must be. I see our support team has called you and recommend you continue working with them. 

Dear Kate,
For 2 months, I've wasted hours of my time trying to convince grasshopper there was a problem in your software. I kept getting blamed. I got a new modem, got all new cables reinstalled with new connectors, and I mean from the street to my home, not just a little modem cable. I lost business due to not being able to have telephone conversations. I spent hours explaining, and re-explaining, the problem starting from scratch too many times to count because nobody at grasshopper would maintain notes or constant thread, you kept flowing it off. I started this forum thread, I did call logs. So I finally had to change my service since I could no longer use grasshopper to make phone calls. So this morning, my final porting completed to a new service. I canceled my grasshopper account late this afternoon. I was told tough luck on 6 months of prepaid money, no refund available because you still said it was my fault.
Within an hour of my cancellation, I get this email from you. I demand a refund of the prepaid money. I should send you an invoice for all of my hours of time and effort trying to convince you that you had a problem that needed to be fixed. Now you admit that you fixed the problem you kept denying. Please advise when I will get the refund issued.

My porting literally completed earlier today, and I canceled my grasshopper account. Then this evening I got the email that they fixed it with an update. This is after they refuse to refund me the rest of my prepaid account money because they kept blaming me for the problem. They will be getting a letter for sure.

We've had couple 20+ minute calls that experienced no noticeable lag yesterday and today so I think this issue has been resolved

Good luck to all of you. I'm on Open Phone now, porting when through easily. 

I would recommend contacting our support first about canceling your account and porting your numbers